Privacy Policy

This Privacy Policy explains what personal data we collect when you visit this website or purchase our digital guide Invisible No More: How I Lost Half Of Myself And Found All Of Me At 62 ("the Guide"), how we use it, and what rights you have. We keep data collection to the minimum needed to sell and deliver a digital product.

1. What Data We Collect

When you make a purchase:

• Name — as entered at checkout.
• Email address — used to deliver your purchase and communicate about your order.
• Payment information — your card or payment details are collected and processed directly by our payment processor. We never see or store your full card number. We receive only a confirmation of payment and the last digits of your card for order identification.
• Order details — what you bought, when, and for how much.

When you visit the website:

• Basic technical data such as browser type, device type, and approximate location (country/region), collected through cookies and similar technologies for analytics and site functionality.

We do not knowingly collect data from anyone under 18, and the Guide is not directed at minors.

2. How We Use Your Data

We use your data to:

• Deliver your purchase — send the download link and provide access to the Guide.
• Provide customer support — answer your questions and process refund requests.
• Process payments and prevent fraud — via our payment processor.
• Send service emails about your order — purchase confirmation, download link, receipt.
• Improve the website — through aggregated, non-identifying analytics.

Legal bases (EU/EEA): we process your data to perform our contract with you (delivering your purchase, support, refunds), to comply with legal obligations (tax and accounting records), and based on our legitimate interest in running and improving the website. Where required, analytics cookies are used only with your consent.

3. Marketing Emails

If we send you emails beyond order-related messages (such as tips or offers), you can opt out at any time using the unsubscribe link in any email or by writing to [email protected]. Opting out never affects your access to a product you have purchased.

4. Who We Share Data With

We do not sell or rent your personal data. We share it only with service providers who help us operate:

• Checkout Page — our checkout and payment platform, which processes your order and payment.
• Payment processors (such as Stripe or PayPal) — to process your payment securely.
• Email service — to deliver order and support emails.
• Analytics providers — to understand website traffic in aggregate.

These providers process data on our behalf and are bound by their own privacy and security obligations. Some providers may process data outside the EU/EEA; where they do, transfers rely on recognized safeguards such as EU Standard Contractual Clauses or adequacy decisions.

We may also disclose data where required by law.

5. Cookies

This website uses:

• Essential cookies — required for the checkout to function.
• Analytics cookies — to measure visits and improve the site (only with your consent where required by law).

You can control or delete cookies through your browser settings. Blocking essential cookies may prevent the checkout from working.

6. How Long We Keep Your Data

• Order and payment records — kept as long as required by tax and accounting law (typically 7–10 years depending on jurisdiction).
• Support emails — kept for up to 2 years after the conversation ends.
• Analytics data — kept in aggregated form.

When data is no longer needed, we delete or anonymize it.

7. Your Rights

If you are in the EU/EEA, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your data ("right to be forgotten"), where no legal obligation requires us to keep it.
• Restrict or object to certain processing.
• Data portability — receive your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.
• Complain to your local data protection authority.

To exercise any of these rights, email [email protected]. We respond within 30 days.

Residents of other regions may have similar rights under local law; we honor reasonable requests regardless of where you live.

8. Data Security

Payments are processed over encrypted (SSL/TLS) connections by PCI-DSS-compliant payment providers. We limit access to personal data to what is needed to operate the store and provide support.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows the latest revision. Significant changes will be reflected on this page.

10. Contact

For any privacy questions or requests:
Email: [email protected]
We aim to answer every email within 1 business day (Monday–Friday).